Helpdesk and
Technical Services

 Highly experienced - we ensure you get back to business as quickly as possible.

 Although we are well known for being Apple device and Mac specialists we also provide assistance to many customers with PC only infrastructure, many of our engineers began their careers as PC technicians before re-training and many of our clients are highly successful PC only organisations.
 
We offer a full range of flexible assistance agreements tailored to the demands of your staff and business and we are happy to work within your budgets to provide the best possible results.

All our staff are BPSS security cleared as a minimum so you can be totally confident of them when they are on premise.
 
Options include:-
  • Immediate help from our instant response desk during office hours
  • Cover for any business device your employee uses as a tool
  • Extended hours service or 24/7 x 365
  • Application and equipment issues included
  • Hardware spare parts provision
  • Standard on site response within an agreed period of time
  • Installation of loan equipment to keep you operational
  • Monitoring of key services with issue detection capability
  • Regular on site technician days
  • Assistance with IMACS (Installs, moves and changes)
  • Relocation assistance (internally or site)
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